présencePrésence Support
Answers to common questions. Still stuck? Email contact@bowataventure.com.
How do I start the timer with Siri?
Say “Hey Siri,” then “Start Presence.” It works even when your iPhone is locked. A Live Activity appears on the Lock Screen so you can stop the timer with one tap. You can also add the Start Timer control to Control Center, the Lock Screen, or the Action button. The About screen in the app lists every supported phrase.
How do I export my logs?
Open the export option in the app and choose a detailed Care Team report (PDF) or a CSV spreadsheet, then pick a date range. The file is created on your phone; use the share sheet to send it wherever you choose. CSV export is free. The detailed Care Team report is part of Présence Plus. The PDF can run more than one page and may include a weather breakdown that matches the Patterns screen, credited to Apple Weather.
What is Présence Plus?
Logging, the timer, Siri, history, and CSV export stay free. Présence Plus unlocks the detailed Care Team report, full Patterns charts, and optional Apple Health sync. It is $19.99 a year with a 14-day trial, or $44.99 for lifetime access. Restore Purchases is available in the app if you reinstall or switch iPhones.
What temperature unit does Présence use?
Présence follows your iPhone’s Temperature setting (Fahrenheit or Celsius) everywhere a temperature appears, including Patterns, the Care Team report, and CSV export.
How do I delete my data?
Delete individual entries from the app, or delete the app to remove everything. Since your data is only on your device, there's nothing stored anywhere else for us to delete, and we can't recover it.
Is my data backed up?
Présence has no cloud sync of its own. Export a Care Team report or CSV regularly if you want your own copy.
Is Présence for emergencies or medical advice?
No. Présence is a personal wellness diary, not for emergencies. It does not diagnose, treat, monitor, or alert. Talk with your doctor about health decisions. Patterns are for your reference and for sharing with your care team. They are not medical advice.
Guides
For step-by-step help, see the Présence guides, such as logging for your child from your own phone.